Diesel Service Advisor online training
I recall one of my champion’s advice soon after I released my first dedicated diesel training seven years ago: “Don’t become a one hit wonder.” I took their advice and I’m continually working towards an album of hits. Just like musicians, we not only deliver live, we have started a collection of pre-recorded hits. Our newly released Diesel Service Advisor online training was uploaded to our website April 2020 and is soon to be joined by other courses. Our on-site training courses will continue to be delivered throughout Australia and New Zealand as soon as the Covid-19 restrictions are lifted.
Talking with our Diesel Help members on a daily basis, we receive a large volume of FAQs relating to service requirements for diesels. We didn’t want members to use up their diagnostic jobs on FAQ’s. What I am referring to as ‘jobs’, our membership levels have a certain number of jobs allocated and as you could understand, a phone call FAQ involves a thorough explanation.
With the popularity of diesel light vehicles high in Australia and now this pandemic, you’ll experience people keeping their cars longer rather than updating and the demand is there for a well-trained service department. Does your front office and service advisor staff have the ability to confidently explain what is going on with your customer’s diesel? Do they know the important service items that should be considered to have the customer’s vehicle remain reliable? Our main focus is maintaining the diesel engine, particularly long term. Whether your customer is keeping the vehicle or looking to upgrade, selling a good running diesel brings good karma.
One of my favorite topics I cover in the first part of the series is The hidden extras of a diesel engine:
• Importance of valve adjustments – rarely do we witness noisy tappets due to tight valves.
• When should you service diesel injectors?
• When do you replace the timing chain?
Another topic included is Understanding the customer’s diesel symptoms. Our Diesel Symptoms Self assessment sheet can be accessed via our website www.dieselhelp.com.au and be given to your customer to assist in saving time and money on misdiagnosis when symptoms are overlooked.
We understand the importance of assessing your staff’s knowledge following the investment of training. We have developed a short questionnaire for each module and included an answer sheet to assist you with assessing their competency and ongoing professional development needs.
These online options are not exclusive to our Diesel Help members, all of our training is available to the automotive trade. The first series of the Diesel Service Advisor is included in Gold and Platinum level memberships and discounts are offered to members for all our online and onsite training courses.
As a thank you to the MTA/NZ for their continued support of our training courses held throughout NZ, all members receive a five percent discount for the Diesel Service Advisor online training. To access the discount code, contact your local regional coordinator for the MTA/NZ.
